{"id":21,"date":"2019-05-15T21:27:38","date_gmt":"2019-05-15T21:27:38","guid":{"rendered":"https:\/\/old.kalimba.top\/?page_id=21"},"modified":"2023-07-15T09:02:32","modified_gmt":"2023-07-15T09:02:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/thekalimba.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section\" id=\"section_1349088626\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1707253602\">\n\n\n\t<div id=\"col-1849415770\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>TERMS &amp; FAQ<\/h1>\n<p>Frequently asked questions: Here you'll find answers to the questions most frequently asked of our customer support team. Click on the section of interest to you for more information, or contact our customer service department in the contact section.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1849415770 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1263883718\">\n\n\n\t<div id=\"col-1685212018\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-109504199\">\n\n\n\t<div id=\"col-928722025\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Delivery<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1911795361\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-191776478\" class=\"accordion-item\">\n\t\t<a id=\"accordion-191776478-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-je-veux-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-191776478-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if I want to change my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-191776478-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-191776478-label\" >\n\t\t\t\n\n<p>If you decide to change your order before shipment, we will do the necessary to change your order, if your order has already been shipped, you will have to wait to receive it before returning your package, please contact customer support via chat for more information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2508819073\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2508819073-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-retourner-une-commande\" aria-expanded=\"false\" aria-controls=\"accordion-2508819073-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to return an order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2508819073-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2508819073-label\" >\n\t\t\t\n\n<p>You have a 14-day cooling-off period according to the laws in force in your country. You can contact customer support to answer your request.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1958285487\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1958285487-label\" class=\"accordion-title plain\" href=\"#accordion-item-quel-sont-les-d\u00e9lais-de-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-1958285487-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1958285487-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1958285487-label\" >\n\t\t\t\n\n<p>Delivery is totally free on thekalimba.com, we do our utmost to offer the best customer experience. Delivery times depend on our suppliers, and can vary from 15 to 90 days in cases of very high demand or force majeure.<\/p>\n<p>We are committed to delivering your package as quickly as possible. In order to protect the environment, our shipments are mainly made by boat, which can explain delays. Please contact customer service via the contact section for more information.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1114347300\">\n\n\n\t<div id=\"col-1245007547\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Secure payment<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1190153297\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2882738105\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2882738105-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;ai-un-probl\u00e8me-de-paiement\" aria-expanded=\"false\" aria-controls=\"accordion-2882738105-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I have a payment problem<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2882738105-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2882738105-label\" >\n\t\t\t\n\n<p><span id=\"p17\">Our platform is secured by the Paypal payment system.&nbsp;<span id=\"20\">Stripe<\/span>&nbsp;in order to offer you the best guarantees.<\/span><br \/><span id=\"p18\">Please contact Paypal customer service or&nbsp;<span id=\"21\">Stripe<\/span>&nbsp;according to your choice if you encounter a problem concerning the payment of your order.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2909147880\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2909147880-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-veux-un-remboursement-comment-\u00e7a-marche\" aria-expanded=\"false\" aria-controls=\"accordion-2909147880-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I want a refund how does it work<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2909147880-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2909147880-label\" >\n\t\t\t\n\n<p>You have a cooling-off period of 14 days according to the law in force, contact our customer support, they can then help you, the refund will take place following receipt of the return package by our supplier or in our premises in the case appropriate.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-73576772\">\n\n\n\t<div id=\"col-303983445\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Return and others<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1122163218\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-494128929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-494128929-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-n&#039;ai-pas-\u00e9t\u00e9-livr\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-494128929-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I have not been delivered<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-494128929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-494128929-label\" >\n\t\t\t\n\n<p>We have a&nbsp;<span id=\"36\">follow-up<\/span> for deliveries on request, we can refund you within 90 days (for deliveries in Europe) of your order if the parcel has not been reported as received by the delivery service concerned.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2991117893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2991117893-label\" class=\"accordion-title plain\" href=\"#accordion-item-le-d\u00e9lai-de-r\u00e9tractation-est-pass\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-2991117893-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>The withdrawal period has expired<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2991117893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2991117893-label\" >\n\t\t\t\n\n<p>If the withdrawal period has passed, we can offer you a solution or a partial refund on a case-by-case basis after receipt of your package. Please contact support via the dedicated chat at the bottom left of the page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1553018995\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1553018995-label\" class=\"accordion-title plain\" href=\"#accordion-item-reforestation-comment-\u00e7a-marche-?\" aria-expanded=\"false\" aria-controls=\"accordion-1553018995-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Reforestation - how does it work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1553018995-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1553018995-label\" >\n\t\t\t\n\n<h5 class=\"et_pb_toggle_title\"><span style=\"color: #555555; font-size: 14.4px;\">TheKalimba, with Reforesaction, buys land and plants trees thanks to a payment of 20% of the profits (after deduction of the company's material and human costs, etc.) in increments of 300\u20ac, i.e. around 100 trees including labor, land and trees! You can follow the progress of our projects on : <\/span><a style=\"font-size: 14.4px;\" href=\"https:\/\/www.reforestaction.com\/#0\" rel=\"noopener\">https:\/\/www.reforestaction.com\/#0<\/a><\/h5>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>Your tree will fight climate change by storing CO2, purifying the air and protecting the lives of millions of animal species. What a great gift!<\/p>\n<p>Your tree will continue to grow for many years to come, and will even benefit future generations. It's also a gift to our Planet!<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-389078330\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-389078330 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1984277470\">\n\n\n\t<div id=\"col-1941883951\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>Do you still have questions?<\/h3>\n<p>Please contact us at: admin@thekalimba.com<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1984277470 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-1984277470 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1349088626 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":0,"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"wp:attachment":[{"href":"https:\/\/thekalimba.com\/en\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}