{"id":21,"date":"2019-05-15T21:27:38","date_gmt":"2019-05-15T21:27:38","guid":{"rendered":"https:\/\/old.kalimba.top\/?page_id=21"},"modified":"2023-07-15T09:02:32","modified_gmt":"2023-07-15T09:02:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/thekalimba.com\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section\" id=\"section_19106521\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1758393807\">\n\n\n\t<div id=\"col-1783354257\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>TERMOS E FAQ<\/h1>\n<p>Perguntas frequentes: Aqui encontrar\u00e1 respostas \u00e0s perguntas mais frequentes colocadas \u00e0 nossa equipa de apoio ao cliente. Clique na sec\u00e7\u00e3o que lhe interessa para obter mais informa\u00e7\u00f5es ou contacte a nossa equipa de apoio ao cliente na sec\u00e7\u00e3o de contactos.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1783354257 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-2115721505\">\n\n\n\t<div id=\"col-1715311987\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-862870399\">\n\n\n\t<div id=\"col-90656308\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Entrega<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-597176885\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-62670886\" class=\"accordion-item\">\n\t\t<a id=\"accordion-62670886-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-je-veux-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-62670886-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>E se eu quiser alterar a minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-62670886-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-62670886-label\" >\n\t\t\t\n\n<p>Se decidir alterar a sua encomenda antes de esta ter sido expedida, faremos o que for necess\u00e1rio para a alterar. Se a sua encomenda j\u00e1 tiver sido expedida, ter\u00e1 de aguardar a sua rece\u00e7\u00e3o antes de a devolver. Para mais informa\u00e7\u00f5es, contacte o servi\u00e7o de apoio ao cliente atrav\u00e9s do chat.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3267971949\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3267971949-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-retourner-une-commande\" aria-expanded=\"false\" aria-controls=\"accordion-3267971949-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como devolver uma encomenda<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3267971949-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3267971949-label\" >\n\t\t\t\n\n<p>Disp\u00f5e de um prazo de 14 dias para se retratar da sua encomenda, em conformidade com a legisla\u00e7\u00e3o em vigor no seu pa\u00eds. Pode contactar o servi\u00e7o de apoio ao cliente para responder ao seu pedido.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4054638819\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4054638819-label\" class=\"accordion-title plain\" href=\"#accordion-item-quel-sont-les-d\u00e9lais-de-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-4054638819-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os prazos de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4054638819-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4054638819-label\" >\n\t\t\t\n\n<p>A entrega \u00e9 totalmente gratuita em thekalimba.com, fazemos o nosso melhor para oferecer a melhor experi\u00eancia ao cliente. Os prazos de entrega dependem dos nossos fornecedores e podem variar de 15 a 90 dias em caso de procura muito elevada ou de for\u00e7a maior.<\/p>\n<p>Comprometemo-nos a entregar a sua encomenda o mais rapidamente poss\u00edvel. No interesse do ambiente, os nossos envios s\u00e3o feitos principalmente por barco, o que pode explicar os prazos de entrega mais longos ou mais curtos. Pode contactar o servi\u00e7o de apoio ao cliente atrav\u00e9s da sec\u00e7\u00e3o de contactos para obter mais informa\u00e7\u00f5es.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1384596676\">\n\n\n\t<div id=\"col-619456404\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Pagamento seguro<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1162599360\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3914705384\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3914705384-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;ai-un-probl\u00e8me-de-paiement\" aria-expanded=\"false\" aria-controls=\"accordion-3914705384-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Tenho um problema de pagamento<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3914705384-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3914705384-label\" >\n\t\t\t\n\n<p><span id=\"p17\">A nossa plataforma est\u00e1 protegida pelo sistema de pagamento Paypal.&nbsp;<span id=\"20\">Riscas<\/span>&nbsp;para lhe podermos oferecer as melhores garantias.<\/span><br \/><span id=\"p18\">Contacte o servi\u00e7o de apoio ao cliente Paypal ou&nbsp;<span id=\"21\">Riscas<\/span>&nbsp;de acordo com a sua escolha, se tiver um problema com o pagamento da sua encomenda.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-230782072\" class=\"accordion-item\">\n\t\t<a id=\"accordion-230782072-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-veux-un-remboursement-comment-\u00e7a-marche\" aria-expanded=\"false\" aria-controls=\"accordion-230782072-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quero um reembolso - como \u00e9 que isso funciona?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-230782072-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-230782072-label\" >\n\t\t\t\n\n<p>Disp\u00f5e de um prazo de reflex\u00e3o de 14 dias, em conformidade com a legisla\u00e7\u00e3o em vigor. Contacte a nossa equipa de apoio ao cliente, que o poder\u00e1 ajudar.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1943120872\">\n\n\n\t<div id=\"col-463554764\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Retorno e outros<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1575292961\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3555244148\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3555244148-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-n&#039;ai-pas-\u00e9t\u00e9-livr\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-3555244148-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>N\u00e3o fui entregue<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3555244148-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3555244148-label\" >\n\t\t\t\n\n<p>Temos um&nbsp;<span id=\"36\">acompanhamento<\/span> Para as entregas a pedido, podemos reembolsar o cliente no prazo de 90 dias (para as entregas na Europa) a contar da data da encomenda, se a encomenda n\u00e3o tiver sido dada como recebida pelo servi\u00e7o de entregas em causa.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3990090809\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3990090809-label\" class=\"accordion-title plain\" href=\"#accordion-item-le-d\u00e9lai-de-r\u00e9tractation-est-pass\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-3990090809-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O prazo de retrata\u00e7\u00e3o foi ultrapassado<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3990090809-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3990090809-label\" >\n\t\t\t\n\n<p>Se o prazo de retrata\u00e7\u00e3o j\u00e1 tiver expirado, podemos oferecer-lhe uma solu\u00e7\u00e3o ou um reembolso parcial, caso a caso, ap\u00f3s a rece\u00e7\u00e3o da sua encomenda. Contacte o servi\u00e7o de apoio atrav\u00e9s do chat dedicado no canto inferior esquerdo da p\u00e1gina.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3761091175\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3761091175-label\" class=\"accordion-title plain\" href=\"#accordion-item-reforestation-comment-\u00e7a-marche-?\" aria-expanded=\"false\" aria-controls=\"accordion-3761091175-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Refloresta\u00e7\u00e3o - como funciona?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3761091175-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3761091175-label\" >\n\t\t\t\n\n<h5 class=\"et_pb_toggle_title\"><span style=\"color: #555555; font-size: 14.4px;\">TheKalimba, com a Reforesaction, compra terrenos e planta \u00e1rvores gra\u00e7as a um pagamento de 20% dos lucros (ap\u00f3s dedu\u00e7\u00e3o dos custos materiais e humanos da empresa, etc.) em frac\u00e7\u00f5es de 300 euros, ou seja, cerca de 100 \u00e1rvores incluindo m\u00e3o de obra, terrenos e \u00e1rvores! Pode acompanhar a evolu\u00e7\u00e3o dos projectos em : <\/span><a style=\"font-size: 14.4px;\" href=\"https:\/\/www.reforestaction.com\/#0\" rel=\"noopener\">https:\/\/www.reforestaction.com\/#0<\/a><\/h5>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>A sua \u00e1rvore combater\u00e1 as altera\u00e7\u00f5es clim\u00e1ticas armazenando CO2, purificando o ar e protegendo a vida de milh\u00f5es de esp\u00e9cies animais. Que grande prenda!<\/p>\n<p>A sua \u00e1rvore continuar\u00e1 a crescer durante muitos anos e beneficiar\u00e1 mesmo as gera\u00e7\u00f5es futuras. \u00c9 tamb\u00e9m uma prenda para o nosso planeta!<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-247957994\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-247957994 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1567297039\">\n\n\n\t<div id=\"col-1565616986\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>Ainda tem d\u00favidas?<\/h3>\n<p>Contacte-nos em: admin@thekalimba.com<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1567297039 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-1567297039 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_19106521 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":0,"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"wp:attachment":[{"href":"https:\/\/thekalimba.com\/pt\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}