TheKalimba.com Terms and Conditions of Sale

Scope of application
The present General Sales Conditions (GSC) apply to all sales of kalimbas made by TheKalimba.com to private and professional customers, via our website or by any other means of communication.

By placing an order with TheKalimba.com, the customer unreservedly accepts the present terms and conditions and waives the application of his own general conditions of purchase or any other condition.

TheKalimba.com reserves the right to modify these terms and conditions at any time, without prior notice. Modifications to these terms and conditions will be effective immediately upon posting on our Web site.

Products
TheKalimba.com offers kalimbas of various models and associated accessories for sale. All product specifications, descriptions and images are provided for information only and may be subject to change without notice.

Controls
Orders can be placed online via our website. By placing an order, the customer warrants that he/she is of legal age and legally authorized to enter into contracts.

TheKalimba.com reserves the right to refuse an order for any reason whatsoever, without being required to justify its decision.

Prices and payment
The prices of our products are indicated in euros (€) and are valid at the time the order is placed. Prices are subject to change without notice.

Payment must be made at the time of ordering. We accept payment by credit card, PayPal and other payment methods indicated on our website.

Delivery
Orders are shipped to the delivery address indicated by the customer when placing the order. TheKalimba.com cannot be held responsible for errors or omissions in the delivery address.

Delivery times are given as an indication only and may vary according to product availability, weather conditions, carrier delays or circumstances beyond our control.

Delivery charges are at the customer's expense, unless otherwise indicated or a promotion is running.

Right of withdrawal
In accordance with applicable legislation, private customers in the European Union have a right of withdrawal of 14 days from receipt of the products. To exercise this right, the customer must inform us in writing, by e-mail or post, within 14 days of receiving the products.

The cost of returning products is borne by the customer. Products must be returned in their original condition, unused and in their original packaging.

Warranties and liabilities
Products sold by TheKalimba.com comply with current legislation and applicable standards. In the event of non-conformity of a product, the customer may request an exchange or refund in accordance with our refund and return policy.

cannot be held responsible for damage resulting from misuse, negligence or modification of the product by the customer. Our liability is limited to the replacement or refund of the non-conforming product.

Personal data protection
TheKalimba.com is committed to protecting the personal data of its customers in accordance with current legislation. The information collected when placing an order is used solely to process and ship the order. Customers' personal data will not be shared with third parties, except where necessary to process the order (e.g. with carriers).

Customers have the right to access, rectify and delete their personal data by contacting us by e-mail or post.

Intellectual property
All elements of the TheKalimba.com site, such as text, images, logos, trademarks and other content, are protected by copyright, trademark law and other intellectual property rights. Any unauthorized use of these elements is strictly prohibited.

Applicable law and jurisdiction
These terms and conditions are governed by French law. In the event of a dispute between TheKalimba.com and a customer, the French courts shall have exclusive jurisdiction.

Customer service
If you have any questions or complaints, please contact our customer service department by e-mail at [admin@thekalimba.com]. We are committed to resolving problems as quickly as possible and to ensuring the satisfaction of our customers.

Final provisions
If any provision of these GTC is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall be deemed severable from the remaining provisions and shall not affect the validity, legality or enforceability of the remaining provisions.

In the event of any conflict between these GTC and any other document or communication, these GTC shall prevail.

The non-application or non-execution by TheKalimba.com of any provision of these GTC shall not constitute a waiver of such provision or of any other right or remedy provided by law.

Force majeure

TheKalimba.com shall not be held liable for the non-performance or delay in performance of its obligations under these GTS in the event of a force majeure event. Force majeure events include, but are not limited to, natural disasters, acts of war, terrorist attacks, riots, strikes, transportation problems, shortages of materials, interruptions of public services (electricity, telecommunications, etc.), pandemics, government decisions or any other unforeseeable and insurmountable circumstance beyond the reasonable control of TheKalimba.com.

In such a case, TheKalimba.com will inform the customer of the situation and the measures taken to remedy it. TheKalimba.com's obligations will be suspended for the duration of the force majeure event. If the force majeure event continues for more than 30 days, either party will have the option of terminating the order, without indemnity or penalty for either party.

Claims and mediation

In the event of a dispute or complaint concerning an order, the customer is invited to first contact our customer service department to try to resolve the problem amicably. If no amicable solution can be found, the customer may have recourse to a mediation or conciliation procedure by choosing an independent and competent mediator or conciliator.

Customers residing in the European Union can also use the Online Dispute Resolution (ODR) platform set up by the European Commission to resolve disputes relating to online purchases. This platform can be accessed at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Language

These GCS are written in French. In the event of translation into another language, the French text alone shall prevail in the event of dispute.

By accepting these General Terms and Conditions of Sale, the customer acknowledges having read, understood and accepted all the provisions and waives the right to invoke any contradictory document, in particular his own general terms and conditions of purchase.